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CODE OF ETHICS

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed

CODE OF ETHICS

  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

What People Say About Us


  • -Jennifer M.

    The most knowledgeable, fair priced, honest mechanic around! Thank you Bob for always providing the best service!


  • -Anna-Marie B.

    This the most genuine and honest mechanic in town! Our entire family has been trusting Bob's for over 10 years. Thank you for all that you, your staff and family do!


  • -Tom H.

    Just go my car back from Bob's. The price was significantly less than what I expected. Besides the great quality of his work, that is why I have been taking ALL of my cars to Bob's . . . quality and price! Bob and Laurie are top notch people. They are honest and truly care about the people who come to them for help.


  • -Brittany B.

    Best shop around. Bob's great and his wife. Honest and has your best interest when it comes to what you need done. Only place I trust, been going here for years now.


  • -Donna S.

    Very good quality service. Honest and friendly.


  • -Mario G.

    So happy that I've now found a permanent shop to take my vehicle for repairs. Nice to find a local mechanic that does not gouge the customer. Thank you for being fair. You have gained a customer for life.


  • -Mechelle C.

    Great people, great work, and great prices.


  • -Craig M.

    Bob and Laurie do an amazing job. Very trustworthy and always going above and beyond. I would highly recommend them.


  • -Chris G.

    Great experience every time! Highly recommended!


  • -Nathan G.

    I am from out of state, making an east to west coast road trip. Ill save a detailed review, but what I can tell you, is those are good genuine people working there. They will do what is right for you, not right for their pocket. 10/10


  • -Shelly H.

    Very knowledgeable, experienced, honest, hands-on owner. His staff has been with him for years as well. I've never been misguided. He doesn't sell you the most expensive option. He gives you your options along with his recommendation. But leaves the decision up to you. Truly a gem!!!


  • -Jennifer M.

    The most knowledgeable, fair priced, honest mechanic around! Thank you Bob for always providing the best service!

Call us for service: 216-351-4844

ASE (Automotive Service Excellence)
IDENTIFIX
Jasper
ASE Master Technician
BBB Accredited Business
Mitchell1
  • Car Care Aware