Google My Business ColorYelpFacebook

CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Jennifer M.

    The most knowledgeable, fair priced, honest mechanic around! Thank you Bob for always providing the best service!


  • -Anna-Marie B.

    This the most genuine and honest mechanic in town! Our entire family has been trusting Bob's for over 10 years. Thank you for all that you, your staff and family do!


  • -Tom H.

    Just go my car back from Bob's. The price was significantly less than what I expected. Besides the great quality of his work, that is why I have been taking ALL of my cars to Bob's . . . quality and price! Bob and Laurie are top notch people. They are honest and truly care about the people who come to them for help.


  • -Brittany B.

    Best shop around. Bob's great and his wife. Honest and has your best interest when it comes to what you need done. Only place I trust, been going here for years now.


  • -Donna S.

    Very good quality service. Honest and friendly.


  • -Mario G.

    So happy that I've now found a permanent shop to take my vehicle for repairs. Nice to find a local mechanic that does not gouge the customer. Thank you for being fair. You have gained a customer for life.


  • -Mechelle C.

    Great people, great work, and great prices.


  • -Craig M.

    Bob and Laurie do an amazing job. Very trustworthy and always going above and beyond. I would highly recommend them.


  • -Chris G.

    Great experience every time! Highly recommended!


  • -Nathan G.

    I am from out of state, making an east to west coast road trip. Ill save a detailed review, but what I can tell you, is those are good genuine people working there. They will do what is right for you, not right for their pocket. 10/10


  • -Shelly H.

    Very knowledgeable, experienced, honest, hands-on owner. His staff has been with him for years as well. I've never been misguided. He doesn't sell you the most expensive option. He gives you your options along with his recommendation. But leaves the decision up to you. Truly a gem!!!


  • -Jennifer M.

    The most knowledgeable, fair priced, honest mechanic around! Thank you Bob for always providing the best service!

Call us for service: 216-351-4844

ASE (Automotive Service Excellence)
IDENTIFIX
Jasper
ASE Master Technician
BBB Accredited Business
Mitchell1
  • Car Care Aware